Shipping & Returns
Shipping
Shipping fees are calculated at checkout depending on shipping location, with standard or express delivery options available. You will not be charged any hidden delivery fees, customs, or taxes on delivery. You will receive a shipment confirmation email with your tracking number as soon as your order has been shipped. The tracking number will be active within 24 hours.
Customs duty
All customs duty and taxes are included in the sales price on any orders placed from the U.S.A. and Canada. The checkout price will be the final price you pay. On the rare chance you do receive a delivery note for extra payment for customs duty, please contact us immediately to rectify.
Delivery Time & Methods
We aim to deliver all in-stock items to the U.S.A. and Canada within 5-7 working days for express shipping and 7-12 working days for standard. All delivery times are estimates. For pre order and made to measure items please also allow for tailoring times quoted in the product description.
Where the item is sent from will depend on stock or whether it is a pre order/measure item, so please do drop us a Whatsapp (widget on website) or email if you would like further information on estimated delivery or if you need something urgent. We are happy to help where we can.
Your item should arrive in immaculate condition, if this is not the case, please contact us immediately.
Returns
All unused goods are available for return and a full refund will be issued (minus any delivery fees) if you inform us of your decision to return an item within 14 days of receiving the item. You do not have to give a reason for your return within this 14-day cooling off period. You then have another 14 days to return the goods once you have informed us of cancellation (28 days in total).
Please note: we unfortunately cannot accept returns on made-to-measure, personal designs, sale items or earrings. Exceptions will be made if any items are incorrectly tailored, faulty or damaged on arrival.
Please contact us for our returns address. Please note: return delivery will be paid for by us if the item is faulty. Please see our returns and exchanges section for more information.
Delivery Problems
If you are not in when we try to deliver and cannot find a safe location to leave the package, a card will be left, where you will be able to rearrange delivery or collect at your local collection point. Please follow the instructions on the card. If the item is not picked up within 21 days it will be returned to us. If you wish to have it redelivered, you will have to pay the delivery costs again, or accept a refund minus the delivery charge.
International Shipping
Track & Trace
Track & Trace your order online.