Shipping policy
Delivery Fees & Methods
United KingdomFree delivery is included with all in stock items sent from within the U.K.. For pre-order items a flat delivery fee of £10 is added at checkout. All customs duty and taxes are included in the sales price of all items and you will not receive any additional fees on delivery.
Delivery times to the U.K. are between 1-3 working days. For pre order and made to measure items please allow 7-10 working days for delivery on top of the tailoring times mentioned on the product description.
A shipment confirmation email with your tracking number will be sent as soon as your order has been shipped. The tracking number will be active within 24 hours.
The risk of loss and title for product(s) purchased by you pass to you upon our delivery of the product(s) to the carrier.
InternationalFor international orders delivery fees are calculated at checkout depending on shipping location, with standard or express delivery options available.
All customs duty and taxes are included in the sales price to the following countries: United States, Canada, Australia, New Zealand, Thailand.
Any orders from outside the above mentioned areas may incur additional custom and/or VAT charges. Rare & Fair cannot be held responsible for any of these additional charges. Please refer to your countries government website for detailed breakdown of customs and tax charges.
Standard delivery times to Europe are within 3-5 working days and all other International orders within 7-10 working days. Express delivery times vary depending on location, please see estimated times at checkout.
The risk of loss and title for product(s) purchased by you pass to you upon our delivery of the product(s) to the carrier.
For pre order and made to measure items please allow 7-10 working days for delivery on top of the tailoring times mentioned on the product description.
You will receive a shipment confirmation email with your tracking number as soon as your order has been shipped. The tracking number will be active within 24 hours.
Packaging Used
All Deliveries are boxed and packed in a delivery bag to protect your items and should arrive in immaculate condition, if this is not the case, please contact us immediately.
Delivery Problems
If you are not in when we try to deliver and cannot find a safe location to leave the package, a card will be left, where you will be able to rearrange delivery or collect at your local collection point. Please follow the instructions on the card. If the item is not picked up within 21 days it will be returned to us. If you wish to have it redelivered, you will have to pay the delivery costs again, or accept a refund minus the delivery charge.