Delivery & Returns

Delivery 

Free delivery is included with all in stock items sent to the U.K.. For made to order/measure items there is a set delivery fee of £10 (added at checkout). This is due to the item being handmade in Thailand. For orders sent internationally from the U.K. shipping costs are calculated at checkout.

You will receive a shipment confirmation email with your tracking number as soon as your order has been shipped. The tracking number will be active within 24 hours.

Customs duty 

All customs duty and taxes are included in the sales price on any orders sent to the United Kingdom, this includes all made to order/measure items. Any orders from outside the U.K. may incur additional customs charges, which will be calculated at checkout. You will not receive any hidden charges on delivery. The checkout price will be the final price you pay. 

Delivery Time & Methods

We aim to deliver all in-stock items to our U.K. customers within 3-5 working days and internationally within 7-10 working days. For made to order and made to measure items please allow 7-10 working days for delivery on top of tailoring times.

Your item should arrive in immaculate condition, if this is not the case, please contact us immediately.

Returns

All unused goods are available for return and a full refund will be issued (minus any delivery fees) if you inform us of your decision to return an item within 14 days of receiving the item. You do not have to give a reason for your return within this 14-day cooling off period. You then have another 14 days to return the goods once you have informed us of cancellation (28 days in total). 

Please contact us for our returns address. Please note: return delivery will be paid for by us if the item is faulty. Please see our returns and exchanges section for more information.

Delivery Problems

If you are not in when we try to deliver and cannot find a safe location to leave the package, a card will be left, where you will be able to rearrange delivery or collect at your local collection point. Please follow the instructions on the card. If the item is not picked up within 21 days it will be returned to us. If you wish to have it redelivered, you will have to pay the delivery costs again, or accept a refund minus the delivery charge. 

International Shipping

Free Worldwide Deliveries

Track & Trace

Track & Trace your order online.

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